Tag Archives: organizational development

Organizational Diversity and Inclusion Action Plans

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Photo by: Nicolas Swatz

Diversity and inclusion in the workplace is a must. In light of the recent and past events, I would challenge all organizations to create an action plan for diversity and inclusion. An action plan should include creating real, actual, tangible, active strategic plans for addressing and implementing diversity and inclusion policies and updated training for new and current employees. These actions should include the history of the organization’s workforce and an analysis of the organization’s actual issues of a lack of diversity and inclusion. This is the perfect time to put all the words that have been spoken into action.

The good news is organizations don’t have to make this a large budgetary line item. Implementing diversity and inclusion is super simple. First, create an on-going survey using an online internal or external tool to gather information about specific items that are pressing to employees. This survey can include fill-in-the-blank sections to allow for thorough feedback to be received. Once the survey is completed, organize the data and share the information with the entire organization. This is a fantastic way to ensure everyone has a say, and all are able to share and offer solutions. Keep in mind; there will be a mixed bag of feedback. All feedback is not going to positive. That is the whole point of finding out what employees are thinking, feeling, and suffering with. This action is of little to no cost to the organization.

Create signage stating “No Discrimination” to post on buildings and outside areas for all to have a visual that your organization will not tolerate discrimination. If we can post “No Smoking/Vaping” signage, a “No Discrimination” signage should be just as simple. Using a visual will provide those that feel the need to be inappropriate reminders of the organization’s new culture. This action is of little cost to the organization.

Assign human resource departments (or other qualified employees) the task of conducting individual as well as mass “No Discrimination” training and webinars. We have all been through the traditional diversity and inclusion training (normally completed in an online setting). This is too important of a topic for material to simply be sent out for employees to click through PowerPoint slides mindlessly. That is not effective enough anymore. We need human-to-human contact to grasp the full understanding for real change to happen. This action is of little to no cost to the organization.

Lastly, assign employees the responsibility of holding their peers accountable when inappropriate behavior is seen/heard. Employee evaluations should include any discrimination action taken by the employee to show the severity of the “No Discrimination” policy and standards of the organization. Most onboarding processes include a series of questions. Situational interview questions should also include discrimination for candidates better to understand the organizations culture of “No Discrimination”. This action is of little to no cost to the organization.

With the use of tools and technology, there are ways of quickly gaining an overview of the intrinsic disparities and cultural indifferences within an organization. For organizations to address discrimination in the workplace, real change is needed ASAP. There is no time like the present; this phrase is more than true right now.

If you don’t know where to start, you are welcome to start by utilizing my Prezi Presentation on “Diversity and Inclusion” as a first start.

Reference:  Dr. Jenice Armstead – Prezi Diversity and Inclusion

Knowledge Workers are Essential to Organizational Development

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Knowledge Workers

Knowledge workers are a significant part of organizational development. Knowledge workers obtain the knowledge-based information and along with human resources management in terms of managing invaluable assets of a company. Knowledge management requires information to be given from technology sources to gain organizational growth. Technology requires that knowledge is gained for the utilization of technological growth, and the organizational aspect of intellectual property.

“Knowledge management is not merely about the latest technology, but managing knowledge within the company and treating it as the most valued asset for its success (Nor & Rosline, 2005).” Knowledge-based management or a “White Collar” position(s) is a term that is used interchangeably with the knowledge-based worker. A knowledge-based worker could be an accountant, consultant, professor, or educator.

Namely, a knowledge-based worker works in various places to include: client’s offices or in their own office (Nor & Rosline, 2005). Knowledge-based management is a challenge in modern business since the majority of the employees in today’s fields are knowledge-based managers (Nor & Rosline, 2005). Knowledge-based management is mostly positions or jobs that require non-routine work, which requires a high level of cognitive activity. Knowledge-based management is the new way of operational functionality of the new knowledge-based worker.

Dr. Jenice Armstead

Resources:

Nor, M Norzanah & Rosline, K Abdul. (2005). Managing Knowledge Workers in a Knowledge based Economy. Cardiff University.

Why Teleworking is an Organizational Keeper

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Teleworking

Advancements in telecommunications, computerization, and transportation have had significant effects on how organizations are developing. In particular, these advancements have given rise to the “knowledge worker.” Imagine you are an organizational development professional who has been retained by a major corporation that employs knowledge workers. Changes in the economy have brought the need for organizational development and knowledge workers to the forefront of the business world.

The knowledge worker is defined as a person who uses their mind with the process of thinking and knowledge development to complete tasks in an unconventional way. The knowledge worker has been apart of organizational advancements by being coined as having the ability to work and solve problems by thinking creatively about a given solution for organizational development (Mládková, 2011). The knowledge worker formulates business strategies, plans processes, develops strategic competencies for business and human resources professionals, and organizes management implementation (Andrew Patrick, 2011).
Teleworking is a new method of working in business organizations. With teleworking, an organization can assign work, have meetings, and even check the status of the employee’s work process. This advancement in technology is one of the most effective changes in the federal government and civilians companies alike.

The advancements in organizational developments within telecommunications, technology, and transportation have had significant effects on business management with the ever-changing economy crisis and the influx of a new workforce. Business management telecommunications has gained a competitive edge for how organizational developments function, telecommunications such “Face Time, Skyping and Web Real-Time Videos” which allow for technology to increase strategy formulation (Patrick, 2011). Not all organizations utilize teleworking schedules, but for those who do the advantages are endless with “getting the job done at any cost,” without exhausting overhead expediters.

Dr. Jenice Armstead

References:
Andrew Patrick, H. (2011). Knowledge Workers Demography and Workplace Diversity. Journal
Of Marketing & Management, 2(2), 38-73.

Mládková, L. (2011). Knowledge Management for Knowledge Workers. Proceedings Of The
European Conference On Intellectual Capital, 260-267.

How to Write a Business Plan

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Two Woman in Black Sits on Chair Near Table

Hey hey hey … it’s Dr. Jaye,

Are you in need of a business plan, yet don’t know where to start? Are you a business owner (large or small), and never needed a business plan and now find yourself having to gather all of your business information and put it in one place (i.e., a business plan)? Do you need a business plan to submit to the Small Business Administration for a loan? What to do? Well, I got you. Let’s jump into this super simple method for getting your business organized and set up for success!

Creating a business plan can be frustrating and confusing. Why do you need a business plan? What do you need to have in a business plan? What are some business plan options?  What can a business plan be used for? Well, I have answered all of these questions and more in my quick video “How to Write a Business Plan,” and I have also provided the template reviewed in the video. The best part about this transparent business plan template is it provides prompts and questions to better allow for successful completion of a clear and concise developed business plan.

Remember, writing a business plan does not have to be an overwhelming task. Take it one section at a time and do your research. There are tons of free resources to help you develop an amazing business plan. Feel free to reach out to me with any questions you may have. As always, I am here for you and your success!

Dr. Jaye

YouTube Video:  How to Write a Business Plan by Dr. Jaye

Reference: Writing a Business Plan. (n.d.). Retrieved April 29, 2020, from https://www.va.gov/osdbu/docs/vepBusinessPlanOutline.pdf

Understanding Strategic Management

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Strategic management is a combination of external and internal environmental analysis, strategic direction, business and corporate strategy formulation, strategic control and strategic restructuring. Strategic management is the ability to analysis and organizations strengths and weakness. The resource an organization has is as important as the operating capital of the organization. It is important that the organization is aware of all business opportunities and conditions for which an opportunity can be taken. Just because a organization has analyzed and hypnotized over the possible threats does not necessarily mean the organization will not incur financial damages, this merely gives an “educated view point” to what could or could not happen in the organization.

Strategic management is vital and important to all organizations, without stratgtic management and organization would have no foundation to build upon. With the ability to analyze and learn from the business environment stratgtic management serves as a key element for organizations to establish goals, execute goals and satisfy key organizational stakeholders. Strategic management includes having a direction to the types of objectives the organization will peruse, long term goals are important for the overall mission of the organization. A well established strategic direction will give an organization the leverage needed to provide guidance to managers and employees who are in the positions to carry out and perform the duties for organizational growth.

There are many processes to stratgtic management starting with external and internal analysis. The external environment focuses on socio-cutural, economic, technological and political forces. With these of focus an organization is able to better understand the needs to their external environment as well as set logical goals to improve on services of their external enviornment. The external environment is broad and must be properly evaluated by the organization; competitive markets may include suppliers and existing organizations with similar mission statements.

Internal analysis consists of organizational resources and competitive advantages. Organization must have a healthy understanding of their sustainable competitive advantage as well as resource interconnectedness. The organizations human resources department is a fragment of top management involvement that must be included in all operational decisions. Employee recruitment, training and rewards are all facets of keeping an organization competitive.

Overall, the stratgic management process is all about the stratgic thinking focus of an organization. Although stratgic managment is a learned skill, most organizations figure it is a part of a creative professional business process needed to ensure an organization is successful. The focus is simple, to include long term growth, keeping external and internal points of communication flowing and keeping a competitive edge.

Reference: Harrison; St. John (2008) Foundations in Strategic Management. Publisher: South-Western Foundations in Strategic Management The External Environment

Jenice Armstead