Knowledge Workers are Essential to Organizational Development

Knowledge Workers

Knowledge workers are a significant part of organizational development. Knowledge workers obtain the knowledge-based information and along with human resources management in terms of managing invaluable assets of a company. Knowledge management requires information to be given from technology sources to gain organizational growth. Technology requires that knowledge is gained for the utilization of technological growth, and the organizational aspect of intellectual property.

“Knowledge management is not merely about the latest technology, but managing knowledge within the company and treating it as the most valued asset for its success (Nor & Rosline, 2005).” Knowledge-based management or a “White Collar” position(s) is a term that is used interchangeably with the knowledge-based worker. A knowledge-based worker could be an accountant, consultant, professor, or educator.

Namely, a knowledge-based worker works in various places to include: client’s offices or in their own office (Nor & Rosline, 2005). Knowledge-based management is a challenge in modern business since the majority of the employees in today’s fields are knowledge-based managers (Nor & Rosline, 2005). Knowledge-based management is mostly positions or jobs that require non-routine work, which requires a high level of cognitive activity. Knowledge-based management is the new way of operational functionality of the new knowledge-based worker.

Dr. Jenice Armstead

Resources:

Nor, M Norzanah & Rosline, K Abdul. (2005). Managing Knowledge Workers in a Knowledge based Economy. Cardiff University.

Why Teleworking is an Organizational Keeper

Teleworking

Advancements in telecommunications, computerization, and transportation have had significant effects on how organizations are developing. In particular, these advancements have given rise to the “knowledge worker.” Imagine you are an organizational development professional who has been retained by a major corporation that employs knowledge workers. Changes in the economy have brought the need for organizational development and knowledge workers to the forefront of the business world.

The knowledge worker is defined as a person who uses their mind with the process of thinking and knowledge development to complete tasks in an unconventional way. The knowledge worker has been apart of organizational advancements by being coined as having the ability to work and solve problems by thinking creatively about a given solution for organizational development (Mládková, 2011). The knowledge worker formulates business strategies, plans processes, develops strategic competencies for business and human resources professionals, and organizes management implementation (Andrew Patrick, 2011).
Teleworking is a new method of working in business organizations. With teleworking, an organization can assign work, have meetings, and even check the status of the employee’s work process. This advancement in technology is one of the most effective changes in the federal government and civilians companies alike.

The advancements in organizational developments within telecommunications, technology, and transportation have had significant effects on business management with the ever-changing economy crisis and the influx of a new workforce. Business management telecommunications has gained a competitive edge for how organizational developments function, telecommunications such “Face Time, Skyping and Web Real-Time Videos” which allow for technology to increase strategy formulation (Patrick, 2011). Not all organizations utilize teleworking schedules, but for those who do the advantages are endless with “getting the job done at any cost,” without exhausting overhead expediters.

Dr. Jenice Armstead

References:
Andrew Patrick, H. (2011). Knowledge Workers Demography and Workplace Diversity. Journal
Of Marketing & Management, 2(2), 38-73.

Mládková, L. (2011). Knowledge Management for Knowledge Workers. Proceedings Of The
European Conference On Intellectual Capital, 260-267.

Take Care of Yourself

People often say as a closing or departing phrase, “Take care of yourself.” One smiles and replies with the same or adding an additional pleasantry. When you think of taking care of yourself, you may think of eating healthy, exercising, or keeping mentally upbeat. When in fact, “Take care of yourself” as a statement is one of the most beautiful phrases one can say to another. Bear with me, simple but true – “Take Care” implies that you should pay attention to how you are taking care of yourself. When you think negative thoughts, you are not taking care of yourself. When you decide on grabbing fast food for convenience, you are not taking care of yourself. Even negative mental “chatter” about how far off from a goal you are, is not taking care of yourself. Deciding not to live out your purpose, is not taking care of yourself. Can you think of ways you can honor the proclaimed statement, “Take care of yourself?”

Let’s start with our thoughts, whether we believe it or not, thoughts become things. They may become negative or positive things that affect our lives in different ways. Today, make it practice to focus on not only taking care of yourself but paying attention to ways that no longer serve you in positive ways. It can be something as simple as waking up and starting a new practice of saying aloud, “I am awake, and for that, I am grateful.” Those that start their day with an “attitude of gratitude,” tend to take better care of themselves and those around them.

Be well,

Jenice

Resources: Gratitude and Hope. (n.d.). Retrieved from https://www.winona.edu/resilience/Media/Gratitude-Journal-Worksheet.pdf


Don’t Get Mad … Get Motivated

We all have talents. We have strengthens. Do not be afraid of your own motivation and success. We know we have accelerated knowledge in our skill-sets, even when others try to emulate our work. The infringing part of impersonation is, it is never as good as the original. The original is just that, one of a kind, not able to be duplicated with slight or extreme differences. The best part about “the original” is there is and will always be, only one – of a kind. You are one of a kind.

What You Do Matters

Photo: Luke Webb

In this uncertain time, it is not the time to get mad. Instead, get motivated. Get motivated to be the very best you, you can be. There is always a way to look at the brighter side of things, even when all seems far off. You can do this. What have you wanted to do that you didn’t have the time to do? Do you want to get healthier? Come up with a plan. You don’t need a gym to work out and feel great. Have you wanted to start a blog about your favorite hobby? Do it, and there are a ton of free resources for you to get started. You don’t need an elaborate fancy website to share your ideas. Is there a new career venture you have been putting off? Why? The only way to know is to go for it and truly put your whole self into it.

We all have the time to think and seriously ponder on what makes us intrinsically happy. I am sure you have chatted with friends and family about all the things you love to do, that you are currently not able to do. The great part is you will have a chance to do those things you love to do – just in different ways. What will emerge from this significant time in our history? Some of the best ideas came from great disasters (natural and human-made). It is time to get motivated and stay focused. We are all important and have greatness to contribute to this beautiful world. Don’t get mad; get motivated.

Be well,
Jenice

Resources:

Self-Motivation Explained 100 Ways to Motivate Yourself. (2020, April 22). Retrieved from https://positivepsychology.com/self-motivation/

Boosting Motivation Guide. (n.d.). Retrieved from https://thiswayup.org.au/wp-content/uploads/2016/04/This-Way-Up-Boosting-motivation-guide.pdf

How to Write a Business Plan

Two Woman in Black Sits on Chair Near Table

Hey hey hey … it’s Dr. Jaye,

Are you in need of a business plan, yet don’t know where to start? Are you a business owner (large or small), and never needed a business plan and now find yourself having to gather all of your business information and put it in one place (i.e., a business plan)? Do you need a business plan to submit to the Small Business Administration for a loan? What to do? Well, I got you. Let’s jump into this super simple method for getting your business organized and set up for success!

Creating a business plan can be frustrating and confusing. Why do you need a business plan? What do you need to have in a business plan? What are some business plan options?  What can a business plan be used for? Well, I have answered all of these questions and more in my quick video “How to Write a Business Plan,” and I have also provided the template reviewed in the video. The best part about this transparent business plan template is it provides prompts and questions to better allow for successful completion of a clear and concise developed business plan.

Remember, writing a business plan does not have to be an overwhelming task. Take it one section at a time and do your research. There are tons of free resources to help you develop an amazing business plan. Feel free to reach out to me with any questions you may have. As always, I am here for you and your success!

Dr. Jaye

YouTube Video:  How to Write a Business Plan by Dr. Jaye

Reference: Writing a Business Plan. (n.d.). Retrieved April 29, 2020, from https://www.va.gov/osdbu/docs/vepBusinessPlanOutline.pdf

Step-by-Step = Goal Achieved

When we think of a goal, we are often in a state of motivation. A conversation sparked an idea, a movie prompted an inspiring thought, or perhaps a song brought forth a vision to embark. No matter the prompt, there are a few things that need to happen before you get to “happy slappy” about how great it is going to be once you accomplish “that” goal. The idea, vision, and thought are the easy part … the hard part is the work put into achieving the goal. I once heard a motto that I will never forget, “The work between an idea and a goal is the arduous steps that are required toward completion.” That statement has driven each and every goal I have set out to accomplish. You have to remember, there will be hard work involved to attain any goal that is worth your while.

It is in the middle, the hard part, the work, the sweat, and tears … that is where the goals start to come to fruition. That is where you discover who you are and what you are made of. Too often, when things get hard, we simply stop. But, it is in the “step-by-step” brainstorming and mulling over the tasks over and over where the motivation kicks us into high gear. Motivation is not something that you get from a PodCast, YouTube Video, or phone call from a supporter. Motivation is the still and small voice that reminds you of why you started on your “Goal Journey” in the first place. You are welcome to use that phrase to remind you of the hard work you will put in.

I have worked in the private, public, and federal sections. It was in the midst of one of the greatest opportunities that I found my passion for education. I recently found an old photo of myself. I was sitting at a Play School desk, and if you are a Gen-Xer you know the one I am talking about, heck you probably had one too. I actually remember the moment when I fell in love with learning … it was that moment. Fast forward a few years, I was in one of the darkest places in my professional career and reconnected with my love of learning. But, I had to allow something new to emerge. It was from a candid conversation with my supervisor that I realized my life purpose was to work in education. I researched and found the perfect Doctoral Business Management program for my needs, and started out on my goal toward earning a terminal degree in business management, with the goal of working in higher education.

Was the goal hard and far off? Yes. Did it take longer than I thought it would? Of course. But the point is I started. Just start. Start now, you cannot worry about the details if you have not made a decision to start. Start where you are and start now. Stop comparing yourself, your situation or your life to others. Truth be told, there are probably others comparing their lives to yours. Instead of all of the reincarnations of iterations of what we think we should be doing, let’s break the cycle and set an example for “Doing It Your Way” … oh … I think I feel a book birthing out of that last statement. Be the best you, you can be … unapologetically.

Patel, Deep. “16 Actions to Take to Achieve Any Goal.” Entrepreneur, 27 Aug. 2018, www.entrepreneur.com/article/318347.

Getting Positive, Purposeful and Productive …

Let’s keep this good, highly positive energy going. I have to say; it has been a while since I have written two articles in a row. Normally, I try to post at least 1 article a month. I found my time slipping through my fingers minute by minute. People always say, “We all have 24hours in a day – it is up to you to make the most of it.” Let’s digest the “24 hours” we all have:

  • 6 – 8 Hours – People normally spend sleeping
  • 2 Hours – Getting ready for work, school, date or other events, which can take up to (start to finish – bathing, dressing, make-up, getting kids up and ready, etc.)
  • 3 Hours – We seem to take up several hours to eat (in totality)
  • 2 – 3 Hours – Then there is the “Waiting” on something or someone, all together (depending on how fast traffic takes, public transportation, elevators, walking dogs, etc.)

What are we up to now? 16 hours

Okay, 24 Hours – 16 Hours = 8 hours (Purposeful Time Left)

And you guessed it, most of us work at a minimum of 8 hours a day – that is the rest of it. That is what most people’s 24 hours may look like, give or take some adjustments in tasks and responsibilities. That is how one can find time slipping through one’s fingers.

How is this positive, purposeful, or productive information, Jenice?!? You may be asking with learning this frustration realization. I am glad you asked. The key to taking back your time is realizing that you have more than enough of it … simple, but true. Now that most of us are finding ourselves teleworking, on a compressed or flex-schedule, we literally are being the gift of time. Each and every day, you get to choose (hopefully), how you spend your time now. 

Getting positive – if you still are employed in a safe working environment, be thankful. Getting purposeful – If you are working, then what you are doing is purposeful, and thank you for all you do, every day that you do it. Focused on Production – Production is not everything; poor quality is worst than producing nothing. Production is nothing without quality time spent ensuring the product is of good value. Instead of listening to all of the negative jargon all the time, do yourself a favor and find something to be positive, purposeful, and productive about. You will find you have more time than you could have ever scheduled on your calendar. 

Be well,

Jenice

Daum, K. (2014, November 3). 9 Ways to Save More Time. Retrieved from https://www.inc.com/kevin-daum/9-ways-to-save-more-time.html

Getting to Know Yourself Better with MBTI Test

How often have you wondered why you respond to situations or events as you do? Have you tried to change your behaviors for the better? How successful have you been? The link may be in your intrinsic personality traits.

I have often implemented real-life assignments into my class lectures for students to grow both academically and personally. The Myers and Briggs Personality (MBTI) Test is a consistent tool that is used by several academics for student success. This is a fantastic way to get to know your students and for you to better gauge your behaviors and personality traits. There are plenty of ways to utilize this for everyday situations. I have used the MBTI Test as a for-credit assignment on several topics to include: accounting, business management, organizational behavior, human resources, financial management, and many others.

I often have found that peers enjoy completing the MBTI Test as a way of expressing their strengths. It has been used in leadership training across organizations looking for employees to gain a better understanding of their professional relationships for collaborations.  I find it to be incredibly insightful. Since you have all of this time on your hands, you may want to dive in and get to know yourself a little better.
Be well,
Jenice

Reference: Friedman. (n.d.). MBTI Personality Test. Retrieved 2020, from https://d3jc3ahdjad7x7.cloudfront.net/spokaLTFBEADL9JnMd7njgJd96nyp7YNgICG2tlJWifcI7GP.pdf

COVID 19 Personal Reflection – Thanks and Appreciation

We are all doing what we can to stay safe and stay healthy. There are those whose career it is to be on the frontline in this arduous time in our history. It makes me think of my own family and friends, those who are currently working in hospitals, mortuaries, grocery stores, restaurants, security, groundskeepers, janitorial services and etc. While there is plenty of negative chatter and sights, there are just as many positive sights in view.

Grandma Charlene

Grandma Charlene at ABC Market in Los Angeles, Ca

My Grandmother, Charlene Armstead, worked for ABC Food and Market in Los Angeles, CA for over 30 years. It was a grocery store that was community-based. Everyone knew everyone and always lent a helping hand when a member was in need. I can recall being as young as 2 years old, my mother bringing me to see my Grandmother (who often worked overtime), and everyone in her line knowing that I was her firstborn grandbaby, “There goes my grandbaby, yall are going to have to just wait a few minutes! This is MY GRANDBABY.” Grandma Charlene would yell, at least I know where I get my “loud whisper” from … but do you think those customers minded? No, because they had great respect for my Grandma Charlene, as she also had them as well.

We need to show one another more respect than some of us have displayed.  They say you find out who someone really is during hard times, it is easy to be nice and thankful when all is well – but, what about when it really matters?  Thank you to all of you who go out each and every day during this treacherous time in our history of COVID-19. Thank you for putting your lives on the line, so all of us are able to stay as safe and healthy as possible. I appreciate you going to work while I stay home – you are very much appreciated.

Be well,
Jenice

Career and Success Tips: How to Use O*Net

It is true; we are living in unprecedented times. The unemployment rate has sky rocked beyond anything any of us could have imagined … but wait – maybe this is just the opportunity we needed to pursue the careers we are meant to be in. Stick with me for a second … I promise I will get there. Life has a way of making us believe that we need to settle for whatever job/career we need to pay the bills. Paying down and getting out debt is essential, but your professional happiness is just as important.

Like many, I have been detoured from doing many of the professional items that provided substantial motivation to “keep going” – and maintaining my professional happiness. The other day, I received a message from a LinkedIn networker. She mentioned she viewed one of my Youtube videos I published at the height of my “Job Classification” research. This contact mentioned that she was looking to learn more about the topic and was open to any advice I could provide. “That’s right! I am a subject matter expert in job classification,” I thought as I pondered my response to her.
I remembered that I purchased a “pop-up” backdrop for future videos. After figuring out how to the contraption up, adjusting the stand, and sitting down at my kitchen table … I began to record a video to better show her, instead of merely telling her about job classification. And why not take it a step further, there were several websites I could include which would also assist her with updating her resume and gaining information about job classification. At the end of the short video, I realized I had forgotten that I thoroughly enjoyed creating videos about business topics to assist others with their professional goals. That being said, I decided and made a promise that I would write up a quick blurb about the entire experience and share it with you as well.

Long story, longer – we should take this time to reevaluate what truly makes us happy. If this entire experience has taught me anything (thus far), it’s that we need to be grateful for our health, our friends and family and our lives. We are social beings, always have been and always will be. Instead of spreading fear and anguish to one another, let’s spread love, life, and encouragement.  I am encouraging you to revamp your job skills, take a hard look at your resume, or start working on or revisit that degree you never finished up. I hope the video I created on “Career Success” assists you with getting the clarification needed to pursue your dreams. If you have any questions – I am here. Believe me … I am here, and you are there … and we might be where we are for a while.

Be well,
Jenice

Dr. Jaye YouTube Link:  How to Use O*Net – Career Success

Dr. Jaye YouTube Link:  Understanding USAJOBs – Career Success